Terms of service

Before You Order
When you place an order on our site, you're confirming that you've read and agree to our policies.

For DTF Equipment Buyers
To ensure the best experience with your new equipment, we kindly ask that you:

• Schedule a setup session with one of our technicians to confirm everything arrived safely and nothing was damaged during shipping. This is free and included with your purchase.

• Follow the care and maintenance steps discussed with our tech team.

• Contact our service department right away if you experience any issues.

• Work with our trained technicians for any troubleshooting or repairs. (All service appointments are free of charge.)

Please note: Attempting to repair the equipment yourself—without guidance from our team—may result in damage and void your warranty.

Warranty

All equipment comes with a one-year warranty unless explicitly stated otherwise in the product listing. The warranty covers the cost of parts that have no contact with ink. Customers will be responsible for paying for parts that touch ink including, but not limited to: the print head, dampers, capping station, and tubes. Customers will pay for all costs relating to the shipment of parts. This includes, but is not limited to: shipping and handling fees, tariffs, VAT, and any other import fees. 

By placing an order with our company, you assert that you have read these terms, understand these terms, and agree to these terms.